Purpose This Privacy Policy explains how Best Brains & Minds Specialist Clinic collects, uses, stores, and discloses personal and health information in accordance with the Privacy Act 1988 and the Health Records and Information Privacy Act 2002 (NSW).

Information We Collect We collect personal and health information necessary for assessment, diagnosis, treatment, and administration. This includes personal details, Medicare/DVA information, emergency contacts, medical history, medications, referrals, consultation notes, and billing information.

How Information Is Collected Information is collected through patient registration forms, consultations, referrals, phone calls, emails, and documents provided by patients or third-party providers.

Why Information Is Collected Information is collected to provide safe and effective medical care, maintain accurate medical records, communicate with referring doctors, process billing and Medicare claims, manage appointments, and comply with legal obligations.

Use of Lyrebird With patient consent, Lyrebird may be used to assist with accurate documentation during consultations.

Disclosure of Information Information may be disclosed to referring doctors, Workers Compensation case managers, other healthcare providers, emergency contacts, or when required by law (e.g., court subpoena, mandatory reporting). Disclosure may also occur with patient approval.

Storage & Security Information is stored in a secure electronic medical record system accessible only by authorised staff. Reasonable steps are taken to protect data from loss, misuse, or unauthorised access.

Access to Information Patients may request access to their records unless restricted by law. Parents/guardians may access records for children under 14–15. Patients aged 16+ with capacity may decide who can access their information.

My Health Record With consent, relevant clinical information may be uploaded to the patient’s My Health Record.

Third-Party Services Third-party providers may assist with appointment reminders, payment processing, IT support, secure messaging, and documentation. These providers comply with Australian privacy laws.

Consent By using our services, patients consent to the collection, use, and disclosure of their information as outlined in this policy.

Changes to Privacy Policy This policy may be updated periodically. Updates will be published on the Clinic’s website.